Rail System Solutions train doors open at the platform

Rail Systems Solutions

Working in partnership with key Train Operating Companies across the UK, ANT provides our clients with comprehensive web and app systems purpose built for the Rail Industry.

Our custom products for TOCs include:

Service Quality Regime (SQR)

The Department for Transport are currently implementing a Service Quality Regime.

and require as a minimum that the SQR system covers:

Station inspections
Train (carriage) inspections
Customer Service mystery shopping
Re-inspections for failures to confirm improvement

SMARTAA Benefits:

If your TOC is obligated to fulfil the new SQR, then Advanced New Technology’s SQR System will assist your TOC in successfully managing these requirements.

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iSafety

MTR future vision is to set a new transport standard for the UK, moving people and connecting communities better than anyone else.

As an award-winning train operating company, they are operating the new high frequency, high-capacity Elizabeth Line railway for London and the South East. MTR are expanding its network through continual innovation and is dedicated to enhance customer experience, ensuring a safe, reliable and high-quality journey.

MTR are responsible for running trains safely and on time, providing excellent customer service, keeping its trains and stations clean, safe and secure, in order to achieve this MTR use ANTs iSafety.

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Planned General Inspections (PGI)

The professional system to check stations, identify faults and manage them, with the ability to analyse results quickly and easily.

Join leading TOC’s in this exciting approach to enhance customer satisfaction, effectively manage PGI performance and satisfy DfT requirements.

Designed for the Rail industry by ANT and leading TOCs to audit all of their stations, the PGI system enables setup of each station to be customised, simply and easily. This means that when auditors undertake the PGI it displays the number of lifts, platforms and other areas which are relevant to that station only. In all, PGIs are a time-saving, user-friendly and highly cost-effective tool to streamline business processes.
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ANT’s comprehensive PGI audit module is perfect for simple checks or for full compliance audits. The audit period frequencies helps ensure the audits are completed at the right time and the dynamic audit action dashboard enables actions to be managed in detail.

Benefits to managers:

Easily identify which stations PGI’s have been completed each period and which stations are falling behind.
Analyse scoring and trends across the board with a one-click dashboard.
Check what actions are outstanding and identify which stations have not closed out their actions
Automatic email notifications
Analyse faults across the network

Benefits to auditors:

Easily undertake PGI audits with no unnecessary questions asked.
The PGI is tailored to each station’s setup, which saves on admin time.
Auditors can plan out their workload. Each Period the PGI is automatically closed ready for the next period.
PGI’s can be completed in more than one visit with multiple auditors.
Existing open actions are shown during the current audit to be checked and closed or can be closed by the team managing the faults prior to the next PGI.

Found it

Improve customer service and enhance company perception.

Unite people with their lost items in an easy and cost effective way with this web and mobile system without impacting on your employees regular routines.