Our custom products for TOCs include:

Service Quality Regime (SQR)

The Department for Transport are currently implementing a Service Quality Regime.

and require as a minimum that the SQR system covers: 

• Station inspections
• Train (carriage) inspections
• Customer Service mystery shopping
• Re-inspections for failures to confirm improvement

SMARTAA Benefits:

If your TOC is obligated to fulfil the new SQR, then Advanced New Technology’s SQR System will assist your TOC in successfully managing these requirements.

Designed for the Rail industry to audit all of their stations, the PGI system enables setup of each station to be customised, simply and easily. This means that when auditors undertake the PGI it displays the number of lifts, platforms and other areas which are relevant to that station only. In all, PGIs are a time-saving, user-friendly and highly cost-effective tool to streamline business processes.
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ANT’s comprehensive PGI audit module is perfect for simple checks or for full compliance audits. The audit period frequencies helps ensure the audits are completed at the right time and the dynamic audit action dashboard enables actions to be managed in detail.

Improve customer service and enhance company perception. Unite people with their lost items in an easy and cost effective way with this web and mobile system without impacting on your employees regular routines.  

• Log all lost property found on your network 
• Effectively reunite owners with lost items
• Improve service with a simple but effective lost property procedure