MTR Elizabeth Lines’ future vision is to set a new transport standard for the UK, moving people and connecting communities better than anyone else. As a rail company they are operating the new high frequency, high capacity railway for London and the South East. The Rail company is continually expanding its network and is dedicated to enhance customer experience, ensuring a safe, reliable and high quality journey. MTR are building their business through continual innovation and improvements.
“We have eleven tools and applications combined into one single App with the successful data integration into a back-end office system. The system surpassed all expectations in terms of delivery date, innovative scope, system robustness and user experience at all levels.”
MTR Innovative award
To maintain a rail franchises safety obligations takes immense resources and organisation. To assist in its continuous approach to improve health and safety and customer satisfaction ANT provides MTR with a full range of Auditing and Applications. This includes 7 Safety recording, 2 Safety Tours applications, Planned General Inspection, an RM3 audit system and a system which keeps all staff informed of induction, safety and alerts.Safety measures are constantly reviewed with staff being fully involved in the day to day operation to maximise its customer service and safety. MTR’s mission to empower their people has resulted in staff being issued with mobile devices to further aid in its commitment to maintain and exceed safety standards. The mobile applications allow data to be recorded efficiently with a higher degree of accuracy, with the results being immediately transferred to their main operating Compass system.
The MTR integrated system has been so successful for MTR that ANT and the MTR Safety team won their yearly award for initiative.
This one combined system serves MTR with multiple uses, centralised data and improved analysis and reporting.
After 6 months the results exceeded all MTR Elizabeth line expectations – their words are;
The National Rail Passenger Survey, a key measure of MTR safety success was also positive;
Want to see how the app or web systems works? Why not request a demo tour, we can set up a demo system for you to trial.