MTR Elizabeth Line

MTR Elizabeth Line

Case Study

Company: MTR Elizabeth Line
Industry: Rail
Location: St Mary’s Axe, London
RM3 AuditsAccidentsAssaultEnvironmental ConcernsSecurityInvestigationsContractor MonitoringLog a Property FaultIncidentsClose CallHazard ReportingAd Hoc Safety ToursAdopt a StationSuicide InterventionSuggestionsRequest SQE HelpPocket Coach and PGI’s (Planned General Inspections)

Client Overview

MTR Elizabeth Line is a rail Company operating the new high frequency, high capacity railway for London and the South East. It is continually expanding its network and is working very hard and diligently to ensure staff are fully involved in the day to day operation and to maximise its customer service and customer safety.

They treat safety very highly and are continually progressing with new ideas and a have a thirst to be a market leader in their methods. They issued all of their staff with mobile devices to aid customer enquiries and wanted to expand the use of the mobile devices even further.

They worked on the premise that staff are at the “coal face” and the more they could get staff involved with Health & Safety and Security it would benefit all parties; Company, Customers and Staff.


“We have eleven tools and applications combined into one single App with the successful data integration into a back-end office system. The system surpassed all expectations in terms of delivery date,innovative scope, system robustness and user experience at all levels.”

Martin Catchpole | Health & Safety Manager / MTR Crossrail
MTR Innovative award

MTR Innovative award

The Benefits

The Benefits

ANT and MTR Crossrail utilise SMARTAA applications for Audits, Hazard Reporting, Safety Conversations, Incidents – Accidents and Guards

After initial discussions, MTR required 7 Safety recording, 2 Safety Tours applications, an RM3 audit system and a system which kept all staff informed of induction, safety and alerts.

The other key aspect they required was 8 Web applications which also could be used as true Apps for all staff to collect event information and they required the results to be transferred to their main operating Compass system.

After successful completion of these tasks they are now reaping the benefits, to such an extent that we and the MTR Safety team won their yearly award for initiative.

After 6 months the results exceeded all MTR Elizabeth line expectations – their words are;

The National Rail Passenger Survey, a key measure of MTR safety success was also positive;

A very successful project by both parties working in close partnership.
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