Humberside Airport’s Adoption of a Flexible Software Solution with ANT

Case Study

Client:

Humberside Airport

Department:

Health and Safety

Spokes Person:

Rick Phillips Grad IOSH

Challenge

Humberside Airport recently implemented a flexible software solution from Advanced New Technology (ANT) to enhance the management of various operational and safety processes. After evaluating several options, the airport sought a system that could address their unique needs for risk management, safety reporting, compliance monitoring, and document control. The decision to switch from their previous provider was driven by ANT’s reputation for exceptional customer care and the flexibility of their software.

As an airport with diverse operations, Humberside Airport needed a system that could handle a broad range of tasks:

Managing corporate and task-specific risk assessments.
Enabling hazard spotting and safety suggestion reporting.
Streamlining accident and incident reporting and investigation processes.
Monitoring compliance with regulatory and legislative requirements.
Efficiently controlling and distributing important documents.

The airport’s existing system was insufficient in addressing all these areas with the level of flexibility and configurability that Humberside Airport required. Additionally, the customer service provided by their previous software provider was not meeting their expectations, prompting them to search for a more adaptable solution with strong customer support.

Solution

Humberside Airport adopted ANT’s software solution to cover the following key operational needs:

Corporate and Task Risk Assessment and Management: The software offers tools to assess and manage risks across various tasks and corporate operations, ensuring the airport meets safety and compliance standards.
Hazard Spotting and Safety Suggestion Reporting: The system provides an easy-to-use platform for employees to report hazards and offer safety suggestions, improving proactive risk management.
Accident and Incident Reporting and Investigation: ANT’s solution enables streamlined reporting and investigation processes for accidents and incidents, helping the airport respond effectively and learn from any issues that arise.
Compliance Monitoring: The system ensures that Humberside Airport stays compliant with relevant regulations and legislative requirements by providing tools for monitoring and tracking compliance activities.
Document Control and Distribution: ANT’s software includes a comprehensive document control system, enabling efficient document management, version control, and distribution, which is crucial for maintaining operational transparency and accountability.

One of the main advantages of the ANT system is its user-friendly interface, which is highly configurable, allowing Humberside Airport to tailor the solution to fit their organisational needs. While the airport started with an existing framework, adjustments were necessary to better align with their specific operational requirements.

Implementation and Support

The implementation of the ANT system has been highly collaborative. Initially, Humberside Airport’s own staff handled many of the system’s customisations, with guidance and support from ANT’s customer care team. For more complex changes, ANT’s team of programmers provided additional support, ensuring that the system was perfectly tailored to the airport’s needs.

The level of customer support provided by ANT has been highlighted as one of the key factors in the decision to switch providers. The airport team reported that ANT’s customer care has been “second to none,” with quick responses, practical solutions, and a commitment to helping them optimise the software for their unique requirements.

Results

Since implementing the ANT solution, Humberside Airport has seen significant improvements in their operational efficiency and safety management. The software has empowered their teams to:

Streamline risk assessments and reporting, resulting in a more proactive approach to safety management.
Improve incident and accident reporting processes, making investigations more efficient and transparent.
Maintain better compliance with both regulatory and internal standards.
Improve document management and distribution, ensuring staff always have access to up-to-date information.

The flexibility of the ANT system has allowed the airport to adapt it to their needs, ensuring the software works in alignment with their ongoing operations. The intuitive, user-friendly interface has been well-received by staff at all levels.

Looking Ahead

Humberside Airport is confident that their decision to partner with ANT has enhanced both the efficiency and effectiveness of their operations. The success of the implementation has strengthened their commitment to using ANT’s solution for the long term, and the airport plans to continue working with ANT to further optimise their processes as they evolve.

Conclusion

Humberside Airport’s transition to ANT’s flexible software solution has proven to be a wise decision, providing them with the tools they need to effectively manage their safety systems, risk assessments, compliance requirements, and more. The exceptional customer care and adaptability of the software have solidified ANT as a trusted partner in the airport’s ongoing operations. The airport has no hesitation in recommending ANT to other organisations in the aviation industry and beyond, particularly those seeking an integrated, user-friendly solution for managing safety systems.

Testimonial

Here at Humberside Airport, we have recently purchased a flexible software solution to allow us to manage the following elements of our operations: •Corporate and task risk assessment and management •Hazard spotting and safety suggestion reporting •Accident and incident reporting and investigation processes •Compliance monitoring for regulatory and legislative purposes •Document control and distribution management system The system is very user friendly, as well as end user configurable, and as with most software solutions we began with an existing framework which required some changes to fit in with our organisational needs. Many of these changes have been carried out by our own staff with instruction form the ANT customer care team; a number of other changes have required support from ANT and their programmers, and in every case we have received a level of support which has been second to none. One of the main reasons we chose to change our previous provider centred on the customer care we received, and I am pleased to say this decision has been completely vindicated. I have no hesitation in recommending ANT to other organisations, not only within the aviation industry, but anyone looking to manage their safety systems in a flexible way using an integrated user friendly way.