GTR had been using our SQR audit system successfully for some time. However, insights from their periodic audits began to highlight a concerning trend: assets that had previously passed inspections were developing faults between checks. As a result, their priorities shifted — they needed a more intelligent, responsive way to identify and resolve issues as they occurred, without increasing resource costs.
Working in partnership, we designed a highly dynamic, day‑to‑day fault logging and resolution system that could be used by all employees, not just engineers or specialists. The solution was built to be:
Fast and intuitive
Simple to use with no training required.
Highly informative
Capturing detailed fault information to help maintenance teams diagnose and resolve issues quickly.
Awareness‑driven
Encouraging staff at all levels to take ownership and responsibility for identifying faults.
Employees can now log faults instantly from a mobile device. As soon as an issue is reported, the system automatically notifies the relevant person or team by email, including all critical information — a description of the problem, location details shown on a map, photos, and supporting comments. This enables immediate action without delay.
This real‑time, mobile‑first approach significantly improves the speed and accuracy of inspections and fault resolution, driving greater operational efficiency while enhancing overall service quality and customer experience.
Logging A Fault
During their day‑to‑day work, employees may spot a faulty asset while carrying out their normal duties. Instead of emailing maintenance or completing manual reports, they can now log the issue directly from a mobile device in just a few simple steps:
Select the Category
Choose from a predefined list such as Displays, Equipment, Facilities, or Services.
Choose the Specific Asset
Each category contains a structured list to quickly narrow down the item.
Identify the Fault
Tap to select the issue from a short list of common fault types.
Add Supporting Information
Attach photos and, where helpful, add a brief comment to provide extra context.
Pinpoint the Location
An interactive site map allows the user to tap and mark the exact location of the fault.
Within minutes, all details are automatically sent to the relevant team or individual. This ensures faults are reported accurately and instantly, without training or specialist knowledge, enabling faster response times, improved resolution, and reduced operational disruption.
Fault Logging:
Empowering Staff and Enhancing Service Quality
Our intelligent fault‑logging solution enables employees to report issues quickly and easily as they move around their working environment. It’s proactive as well as reactive — if a fault has already been reported earlier in the day, the system automatically notifies the employee, helping to prevent duplicate reports and reducing unnecessary workload for maintenance and support teams.
The benefits are shared across the organisation. Employees receive real‑time updates on their mobile devices, including confirmation of faults they have logged and a clear overview of all reported issues over the previous 28 days. This transparency encourages ownership, awareness, and accountability at every level.
SeeIT / LogIT / FixIT Web System Overview
The SeeIT / LogIT / FixIT web platform provides a centralised, real‑time view of all logged faults across the organisation. It displays live fault statuses alongside visibility of system usage, including how many employees are actively reporting issues via the mobile app.
As part of a wider operational solution, the web interface gives managers and support teams full insight into every fault, past and present, including status, history, and resolution progress. This ensures consistent oversight, prioritisation, and effective decision‑making across all sites.
Seamless Integration with Core Systems
All fault data captured through the SeeIT / LogIT / FixIT system can be automatically transferred into the organisation’s central asset or maintenance management system. This enables fully integrated monitoring, streamlined workflows, and more effective asset management without duplication or manual intervention.
Smarter Maintenance. Better Performance. Exceptional Experience
What’s the Outcome?
Higher Audit Success Rates
Stay ahead with consistently strong audit and inspection results. By identifying and resolving issues early, the system reduces repeat visits, prevents last‑minute failures, and saves both time and resources.
Proven Compliance
Maintain high standards with clear, auditable evidence of compliance. Consistent processes and reliable data help organisations meet regulatory, internal, and industry requirements with confidence.
Real-Time Fault Reporting
No need to wait for scheduled inspections. Staff can report issues as soon as they’re identified, ensuring assets remain safe, operational, and service‑ready at all times.
Improved Customer Experience
Faster identification and resolution of issues leads to smoother operations and fewer disruptions. Empowered employees play a direct role in delivering a positive, reliable experience for customers and visitors.
Agile, Efficient Operations
A more responsive maintenance process increases asset reliability across all sites, improving uptime, reducing risk, and building long‑term trust with customers and stakeholders.
Book a demo and we'll show you how it works for your organisation.