Meeting Department for Transport Requirements with Confidence

Case Study

Client:

Greater Thameslink Railway (GTR)

Department:

SQR

Spokes Person:

Ian Hibbert

Challenge

Govia Thameslink Railway (GTR) is one of the UK’s largest train operating companies, responsible for delivering reliable and high-quality rail services across key regions including Thameslink, Southern, Great Northern, and Gatwick Express. As part of its commitment to service excellence and regulatory compliance, GTR is required to fulfil periodic auditing obligations under the Department for Transport’s Service Quality Regime (SQR).

With the introduction of the Department for Transport’s (DfT) Service Quality Regime (SQR), GTR was required to implement a reliable, efficient way to complete regular train and carriage audits and report findings back to the DfT. The timeframe for mobilisation was extremely short, placing pressure on GTR to adopt a system that could meet compliance requirements immediately.

Solution

GTR partnered with ANT to rapidly implement the ANT SQR system, a mobile and web-based platform designed for streamlined audit capture and analysis. The intuitive mobile app enabled frontline staff to carry out audits easily, while the back-office system allowed for real-time data collection, dashboard visualisations, and report exports.

Results

Rapid Implementation: Despite the tight deadlines, ANT delivered a fully operational audit app and back-office system to support GTR’s SQR obligations on time.
Data Visibility & Accuracy: The built-in dashboards and export features give GTR full visibility over audits and provide the DfT with accurate, standardised data.
Continuous Improvement: Since the rollout, ANT has worked closely with GTR to deliver significant enhancements, making the system a robust and comprehensive solution for ongoing SQR compliance.

Conclusion

ANT’s ability to deliver a fast, reliable solution under tight deadlines, combined with ongoing collaboration and enhancement, has positioned the SQR system as a critical compliance and data analysis tool for GTR. The partnership ensures GTR continues to meet its DfT obligations with confidence, efficiency, and transparency.

Testimonial

“The ANT SQR system allows GTR to fulfil its Department for Transport obligation of completing the periodic train and carriage audits with a simple, intuitive mobile system. GTR are then able to analyse the collected data from the inbuilt dashboards and exports and submit the results to the DfT as per our agreement. GTR was given very little time to mobilise the SQR regime, but ANT really rose to the challenge, supporting us to deliver an audit app and back-office systems to support this and the collected data. Since the implementation of the DfT’s SQR regime, ANT has worked with GTR to make significant enhancements to the system. It is now a robust recording and analysis tool which provides GTR with full visibility of tracking the SQR regime and the DfT with consistent, accurate data. ANT has an excellent management, customer support and helpdesk team and are always extremely willing to help deliver improvements. This has been invaluable to us.”