MTR Elizabeth Line & ANT Partnership Enhances Safety Reporting and Auditing with iSafety App

Case Study

Client:

MTR Elizabeth Line

Department:

Safety & Assurance

Spokes Person:

Imran Chaudhry

Challenge

MTR Elizabeth Line aims to redefine UK transport standards by delivering a high-frequency, high-capacity railway for London and the South East. Their mission is rooted in innovation, safety, reliability, and customer satisfaction.

Maintaining and improving safety standards across a growing rail network requires robust systems for incident reporting, auditing, and compliance. MTR needed a solution that could streamline these processes while enhancing data quality and accessibility.

Solution

ANT partnered with MTR to implement a suite of SMARTAA applications, including:

iSafety for incident and hazard reporting
Audit App aligned with the ORR’s RM3 model
Fire Risk Assessment and Planned General Inspection tools
Safety Tours and Safety Conversations apps

These tools are fully automated, mobile-friendly, and require no training, enabling real-time data capture and analysis.

Results

198% increase in overall safety reporting
4x increase in Close Call Event reporting
Reduction in accidents and Safety Control Centre calls
Significant drop in admin time due to integration with COMPASS
Improved GDPR, HSE, and SMISS+ compliance
Enhanced data quality for better decision-making

Impact on Passenger Perception

According to the National Rail Passenger Survey:

Personal security at stations improved from 69% to 76%
Onboard security perception rose from 61% to 71%

Testimonial

“ANT are a valued partner, supporting us on the journey to end-to-end running, generous with their expertise and responsive to our needs as a business.”