Croydon Council - ANT Advanced New Technology

Case Study

Client:

Croydon Council

Department:

Health, Safety & Compliance

Spokes Person:

Jay Patel, MSc, CMIOSH, AIIRSM

Challenge

As a large local authority, Croydon Council manages a wide range of health and safety responsibilities across its services. This includes tracking contractor incidents, managing fire risk assessment actions and ensuring that audit findings are followed through effectively.

With information previously spread across spreadsheets, emails and manual processes, the Council wanted a more centralised approach that would improve visibility, strengthen assurance and make it easier to monitor progress across key health and safety activities.

Solution

Croydon Council implemented ANT’s flexible reporting and action management platform to support several key operational processes:

Contractor Incident Notifications
The system provides a consistent method for recording and managing contractor incidents, ensuring that reports are captured in one central location and can be followed through effectively.

Fire Risk Assessment Actions
ANT’s platform enables the team to track actions arising from fire risk assessments, providing greater oversight of outstanding work and supporting timely completion.

Audit and Action Tracking
The application allows audit findings and associated actions to be managed through a single system, giving clear ownership of actions, improved visibility of progress and a structured approach to follow-up.

By bringing these processes together within one platform, Croydon Council has moved away from fragmented ways of working. Staff can quickly see what has been reported, who is responsible for each action, what needs to happen next and where further follow-up is required.

Customer Support and Collaboration

A key factor in the success of the partnership has been ANT’s collaborative approach. Rather than simply providing software, the team works closely with Croydon Council to understand its objectives and develop practical solutions that support its evolving requirements.

Whether refining existing processes or helping to introduce new ideas, ANT takes the time to listen and work alongside the Council to ensure the platform continues to meet its operational needs. This close working relationship has helped build confidence that future improvements can be implemented efficiently and effectively.

Results

Since implementing ANT’s platform, Croydon Council has experienced several key benefits:

Improved visibility across contractor incidents, fire risk assessment actions and audit processes.
Greater consistency in tracking actions and monitoring progress.
Enhanced assurance through clearer reporting and the ability to identify recurring themes and issues more easily.
Reduced administrative effort by replacing multiple spreadsheets, emails and manual follow-up with a single, centralised system.

Looking Ahead

Croydon Council looks forward to continuing its partnership with ANT, working together to further strengthen its health and safety processes. The ongoing collaboration will support future improvements, ensuring the platform continues to evolve alongside the Council’s operational requirements.

Conclusion

By implementing ANT’s reporting and action management platform, Croydon Council has improved visibility, consistency and assurance across its key health and safety processes. Combined with a collaborative working relationship and responsive customer support, ANT has become a trusted partner in helping the Council continually develop and enhance its approach to health, safety and compliance.

Testimonial

“We’ve been working with ANT for around two years now at Croydon Council, and I have personally worked with them for longer through my previous experience in another local authority. What has really stood out for me is not just the system itself, but the way the team works with us. We’ve used ANT to manage areas such as contractor incident notifications, fire risk assessment actions and wider audit/action tracking. It has helped us move away from more fragmented ways of working and gives us a much clearer view of what has been reported, what needs to happen next, who owns it, and where follow-up is required. One of the biggest benefits has been around assurance and reporting. We are now able to track actions more consistently, monitor progress properly and spot recurring themes or issues much more easily. It has also saved us time, as everything is in one place and easier to access, rather than relying on multiple spreadsheets, emails or manual follow-up. What I particularly value about ANT is their approach. They take the time to listen, understand what we are trying to achieve and work with us to find practical solutions. It never feels like dealing with a distant software provider; it feels much more collaborative and personal, which makes a real difference. Overall, ANT has helped us improve visibility, consistency and assurance across our key health and safety processes. Just as importantly, the support from the team gives us confidence that whenever we want to improve something or try a new idea, they will work with us to make it happen.”