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Case Study

Client:

c2c Railway Limited

Department:

Rail Contract Compliance

Spokes Person:

Joshua Fewtrell

Challenge

c2c is a UK Train Operating Company committed to delivering high standards in service quality and regulatory compliance. With the introduction of the Service Quality Regime (SQR), c2c required a comprehensive solution to manage inspections, reporting, and fault resolution efficiently.

 

Managing SQR obligations involves multiple moving parts, from inspections and re-inspections to real-time fault tracking and reporting. c2c needed a system that could:

  • Integrate seamlessly with auditing partners
  • Provide real-time visibility and control
  • Support rapid fault resolution
  • Adapt to evolving operational need

Solution

ANT partnered with Mystery Shopper Limited (MSL) to deliver a full-service SQR solution for c2c. While MSL handled the auditing, ANT provided the digital infrastructure to manage:

  • Mobile auditing forms for efficient inspections
  • Re-inspection management workflows
  • Failure notifications for immediate action
  • Real-time dashboards and monthly statistical updates
  • Custom system development tailored to c2c’s operational needs

Results & Impact

  • Seamless integration between auditing and digital reporting
  • Timely fault resolution through automated alerts and workflows
  • Full compliance with Department for Transport (DfT) requirements
  • A responsive and adaptable system that evolves with operational demands
  • High levels of customer service and support from ANT

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Testimonial

“ANT’s partnership with Mystery Shopper Limited truly provides a complete SQR package for c2c. Their willingness to listen and make requested updates demonstrates an incredible level of customer service and attentiveness. I would highly recommend ANT and their systems for any SQR or other custom reporting needs in the rail sector.”

Joshua Fewtrell

Rail Contract Compliance Manager