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Case Study

iSafety Exceeds MTR Elizabeth Line Expectations

Client:

MTR Elizabeth Line

Department:

St Mary’s Axe, London

Spokes Person:

Challenge

MTR Elizabeth Lines’ future vision is to set a new transport standard for the UK, moving people and connecting communities better than anyone else. As a rail company they are operating the new high frequency, high capacity railway for London and the South East. The Rail company is continually expanding its network and is dedicated to enhance customer experience, ensuring a safe, reliable and high quality journey. MTR are building their business through continual innovation and improvements.

Solution

iSafety continues to exceed MTR Elizabeth line expectations by reducing admin time, improving quality and volume of safety reporting across the network and provides the leadership team with all the data required to make informed decisions about how to monitor and improve the networks safety and customer service.

iSafety is fully automated and the benefits to managers:

  • Easily identify which stations and routes have safety or service concerns
  • Analyse scoring and trends across the network with a one-click dashboard.
  • Proactively improve safety and Customer Service

Benefits to MTR team:

  • Easily record incidents on the dedicated app.
  • No training required

After 6 months the results exceeded all MTR Elizabeth line expectations – their words are;

  • iSafety drove up an increase of 198% of reporting across all the applications.
  • A four fold reporting of Close Call Events
  • A reduction in Accidents
  • A huge reduction in phone calls within the Safety Control Centre.
  • A radical reduction in the administration time due to the direct link to COMPASS.
  • Improved quality and volume of Safety event reporting
  • Real time data and a higher quality of the data, resulting in higher quality analysis.
  • Improved the compliance for GDPR, HSE and SMISS+ guidance and regulations

The National Rail Passenger Survey, a key measure of MTR safety success was also positive;

  • Your personal security whilst at a station – results up from 69% to 76%
  • Your personal security whilst on board – results up 61% from to 71%

 

A very successful project by both parties working in close partnership.

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Testimonial

Since the introduction of the safety reporting app (iSafety) into the business in 2017 we have been able to increase the reporting of incidents and improve the quality of the reports. This ensures our data is clear and meaningful which is essential to the monitoring of our safety risks and the development of our safety improvement plans. The audit app has been developed to align with the ORRs Rail Maturity Model (RM3) and is an integral part of conducting our internal SMS audits. The audit app was further developed to allow Fire Risk Assessments to be undertaken in house. We also use a further app which was specifically created to enable us to undertake our Planned General Inspections and stations, depots, and offices, this allows local managers to complete the inspection on the go at a time that suits them. ANT are a valued partner, supporting us on the journey to end to end running, generous with their expertise and responsive to our needs as a business.

Imran Chaudhry

Head of Safety & Assurance / MTR Crossrail